COVID-19 Information

COVID-19 Information June Update

STORE HOURS:

Monday-Saturday: 10am - 8pm.
Sunday: 12am - 8pm.



CURBSIDE INSTRUCTIONS:

We are a small business with limited staffing resources so we are taking care of things as best we can. With all of the precautions and additional time it takes to process and pull orders for curbside pickup it takes between 1-2 hours to process curbside orders.

  • You will receive an email notifying you that your order has been completed and is ready to PICK-UP.
  • Once you arrive at the store please call 518-899-9463 and press 6# or 2# to be connected to the curbside staff.
  • They will need your last name and order number when you call.
  • Please have identification available if asked for.
  • Your order can be brought to your vehicle or picked up in-store.


SOME ADDITIONAL INFORMATION FOR SHIPPING CUSTOMERS:

We are adjusting to the increased volume the best we can but with the social distancing and cleaning safety requirements, we are not as able to answer the phones. We had so many calls it was preventing staff from actually getting orders completed. If you have any questions about your order we can answer them much more efficiently by email. Please send a message from "Contact us" page with the name on the order and the order number in question.

FedEx is breaking and losing an unusual amount of orders currently. We do not own any share in FEDEX so we cannot tell you why they are breaking them. If your order is damaged by FedEx and returned to us we are only able to issue a full refund at this time. You can then replace the order and we will fill it as soon as we can.




COVID-19 Information March Update

PLEASE READ CAREFULLY

We want to thank all of our customers for their patience during this difficult time. We have chosen to stay open even amid the danger posed by COVID-19 to assist our customers. We ask for your cooperation, assistance and continued patience as we continue to adapt to this new way of doing business. It is imperative to me that I never put my staff in unnecessary risk or at any time trade money for their safety. We will continue to service the community as long as we are able to do so in a relatively safe manner.

Please do not honk your horn or bang on the door, all of the information you need is below or located on the front of our store. I can stay open as long as I have the staff to do it. And they are the most important part of this business. My staff has the same stress and anxiety as everyone else amid this crisis but they continue to show up to work and service the community. They deserve your thanks and respect for their hard work and the risk they are taking to provide you with your products.

Sincerely,
Joshua Hiebel
Owner

STORE HOURS:

Monday-Saturday: 10am - 7pm for Curbside Pickup Only.
Closed on Sunday starting April 13th until COVID-19 outbreak is over.



CURBSIDE INSTRUCTIONS:

We are a small business with limited staffing resources so we are taking care of things as best we can. With all of the precautions and additional time it takes to process and pull orders for curbside pickup it takes between 1-2 hours to process curbside orders.

  • You will receive an email notifying you that your order has been completed and is ready to PICK-UP
  • Once you arrive at the store please call 518-899-9463 and press 6# or 2# to be connected to the curbside staff.
  • They will need your last name and order number when you call.
  • Please have identification available if asked for.
  • Staff will bring your order out and place it on the table in front of the store.
  • Please keep 6 feet away from the table while the staff is outside to comply with social distancing requirements.


SOME ADDITIONAL INFORMATION FOR SHIPPING CUSTOMERS:

Because of the large increase in orders some shipments may be delayed a little longer than our normal estimates. We are adjusting to the increased volume the best we can but with the social distancing and cleaning safety requirements we are following things take a little longer now. We had to stop answering the phones. We had so many calls it was preventing staff from actually getting orders completed. If you have any questions about your order we can answer them much more efficiently by email. Please send an email to info@saratoagwine.com with the name on the order and the order number in question.

FEDEX is breaking an unusual amount of orders currently. We do not own any share in FEDEX so we cannot tell you why they are breaking them. If your order is damaged by fedex and returned to us we are only able to issue a full refund at this time. You can then replace the order and we will fill it as soon as we can.