Frequently Asked Questions
When will I receive my order?
When you receive your order will depend on what level of service you have chosen for your package(s), and whether your selections require a transfer (see more below). Ground service can take up to five business days from the time your package is assembled. Please note that we do not process orders over the weekend.
I have a question, can I talk to someone on the telephone?
Due to the current volume of business, we are only using phone correspondence to assist customers with pre-existing orders. I do apologize for the inconvenience. However, we are very attentive to emails and are happy to assist further if you require.
Do you offer free or flat-rate shipping.
We do not offer free or flat-rate shipping.
How are delivery rates calculated?
All deliveries are handled by FedEx. Our delivery and handling rates are based on the weight and number of bottles in your order exclusively.
Do you ship internationally?
Unfortunately we are only able to deliver within the contiguous United States.
How long does FedEx Home Delivery (aka Ground) take?
We ship from New York. Home Delivery can take up to 5 business days from the time it leaves our warehouse.
Can I have multiple delivery addresses?
Unfortunately our system currently is unable to process orders to multiple delivery addresses. Each delivery address requires a unique order.
Does the box include a receipt or just a packing slip?
We only include packing slips (no pricing) and gift messages (if applicable). Your receipt will be emailed to the email address you enter during checkout.
Do you have a minimum purchase?
We require a minimum purchase of $75 in order to ship. If you are placing a local/curbside pickup, there is no minimum purchase.
Can I place my order over the phone?
All orders must be placed via the website. We do not take phone orders.
Why won’t my discount/coupon code work?
If a discount/coupon code is not working, it is most likely expired, invalid, or fraudulent. The Saratoga Wine Exchange does not work with Groupon.
Can an order be held until the weather changes?
Yes. You will be asked during the checkout process whether you want to ship ASAP, or to hold for a specific date up to 3 months in the future. We are unable to hold for more than 3 months.
Why do some items require a “transfer”?
We are not able to stock all 21,000 items that we offer in our warehouse. Ones that are stored in off-site facilities require a transfer time to arrive for packaging.
Do you ship with ice-packs?
Cool packs are available during checkout for a nominal fee.
Having trouble tracking a shipment?
Your confirmation email has a FedEx tracking link that will activate once FedEx has scanned your shipment and placed it on their truck. If the link is not working, the package has not yet been scanned. If you cannot find your confirmation email, please check your spam folder.
FedEx keeps missing me, what do I do?
FedEx will make 3 attempts to deliver to your location. They will then hold the shipment at a local facility for up to 5 business days where you can collect it. You can contact FEDEX (1800GOFEDEX) at any time during transit with your tracking details and request for them to hold your shipment, free of charge, at a local facility.
Can I send orders as a gift to multiple addresses?
You can send a gift order to multiple addresses by selecting the "Want to send a gift?" check box at checkout. Once selected proceed with your order and on the payment information screen you will see the "Place my order and continue with my next order" option selected. Complete your order and you will be taken to your next order that you can send as a gift.