Frequently Asked Questions
Q: How long will it take for my wine ship after the order is placed?
A: We are often able to complete and ship orders within the same day that they are placed, but if your order is delayed it could be for one of several reasons.
Q: How long will my wine take to reach me once it’s shipped?
The map below represents estimated Ground Shipping times. Actual delivery times may vary.
Q: What are your shipping rates to my state?
A: We currently offer a flat rate shipping price of $25/ case on each 12-bottle package of 750ml and 375ml bottles. Any package containing less than 12 bottles will have it’s shipping costs calculated at checkout. You can also calculate the shipping costs by viewing your cart, and clicking the link to “Estimate Shipping Costs” on the lower right side beneath the total.
Q: Which states are you not able to ship to?
A: We currently do not ship to TX, MA, NH, MD, and UT, ND. State laws for each currently do not allow us to ship alcohol.
Q: Will you ship my wine to an international address?
A: Unfortunately, we are unable to ship outside of the U.S. at this time
Q: How does the weather affect your shipping activity?
A: We generally ship Monday-Wednesday, but will ship Thursday and Friday if extreme temperatures are not a factor-- or it is expressly stated in your order at checkout to hold off on shipment until a certain date.
Q: Do you ship to PO, APO, or FPO boxes?
A: No, we are unable to ship to any.
Q: What do I need to do to receive a shipment?
A: You will need to provide the FedEx driver proof of being 21 or older and sign for the package. Otherwise, it can be signed for by anyone else at the address you’ve provided who meets the requirements. Keep in mind while ordering that FedEx will not allow the package to be redirected once it has entered their possession.
Q: Why is an adult signature required for delivery?
A: Since the package contains alcohol, we require that the recipient is able to provide proof that they are of legal drinking age. The adult signature is essentially our form of a long distance ID check.
Q: What are your hours?
A: Our shipping department hours are M-F from 10am-5pm EST. Our store hours are M-Sat from 10am-9pm EST and Sunday from 12pm-6pm EST.
Q: How can I check on an order status and delivery?
A: We will update you with every step the order through the email you provide. Once the order is received, it will remain in “Processing” until it can be completed (i.e. waiting for bottles to arrive from the warehouse). Once it is completed you will received an email indicating so, and a tracking number for your package(s).
Q: How do I change or cancel an order after I have placed it?
A: If you must cancel or change your order for any reason, please contact us via email or phone as soon as possible after placing your order. Once your order is in process, changes will incur a $10 service fee and cancellation will incur a 10% restocking fee. If your order has already shipped, we will refund you less the shipping charges and restocking fee once it has arrived back to our store.
Your order contains an item(s) not immediately available for shipment This means that one or more of your wines were not in our shipping facility at the time of your order, and can take between 4-6 business days to be brought in from an off-site warehouse. If we are unable to acquire these wines within this time frame, you will be notified by our shipping department with more information.
You placed an order on the weekend. Shipments are only sent out Monday through Friday and are picked up by the courier by 4pm EST. If your order is placed after this time on a Friday, it will not ship until at least Monday.
Note that shipment time does not include the day it was shipped. For instance, if your order takes two days to ship and it is shipped on a Monday, it will arrive to you by Wednesday.
Upgraded shipping is as follows:
FedEx Express Saver:...................................3 days
FedEx 2-Day:...................................................2 days
FedEx Standard Overnight:...........................1 day