Pre-Arrival Frequently Asked Questions
Long Term Pre-arrival Definition: Ordering wine directly through us from our supplier partners in Europe in advance of the item’s physical arrival in the US. Long Term Pre-arrival sales ensure you’re getting the best possible price and that you have also secured the product before it hits the normal retail supply chain. The lead time for Pre-arrival goods is generally 4–8 months, sometimes longer based on supply chain and the logistics of transporting goods overseas. Before and after arrival the logistics company that handles the importing of the product will satisfy all customs needs and ensure that we are fully compliant with all federal and state regulations. The expectation, from our team, is to communicate to the customer the location of their purchase every step of the way.
Why should I buy Long Term Pre-arrival?
Since the product is being sourced directly from producers or suppliers, the prices can be significantly less expensive than traditional sourcing methods. Additionally, the selection available from Pre-arrivals is much broader, and since they are coming directly from the wineries and Chateau’s the provenance is without comparison.
When will my order arrive?
Projected arrival is between 4-8 months; however, it may be longer as noted above.
Discounts and coupons
There are no additional discounts or promotions available on Pre-arrival orders.
Free shipping promotions cannot be applied to Long Term Pre-arrival orders.
How will I know when my Pre-arrival item is ready to ship?
We will contact you when your order is ready to ship. You will also be notified via email when you will need to select a shipping date.
How can I tell what items are Pre-arrival?
Pre-arrival items can be viewed by selecting the "Pre-Arrival" filter. Pre-arrival selections are notated by a red Pre-Arrival banner on each product listing, search results pages, and product pages.
What happens if I have multiple orders, both Pre-arrival and a regular order?
When you add Pre-Arrival items and regular items to your cart, our system will separate your orders into two carts that you can manage at checkout by selecting "Switch to this order".
If I notice a price change on an item I purchased after my order is placed, is my order subject to change?
No, unfortunately. Prices can fluctuate on Pre-arrival items because of financial exchange rates, market trends, or supply issues. Your order will be processed at the pricing listed at the time of purchase and can not be modified to reflect lower or higher prices at a later time. In our experience, prices RARELY go down over time, so rest assured we are passing the best savings onto you at the point of your purchase! Keep in mind that these items won't arrive at your door for 4-8 months or longer, so a lower price tomorrow could be a huge price increase by the time the wine arrives and we wont charge you any more if that was the case.
What if I change my mind about a Pre-arrival item after the order is placed?
Once an order is placed, we cannot make any changes to it, nor can it be canceled at any time. You will be directed to agree to our Pre-arrival order policy at checkout.