Items not labeled as Rapid Ship or Pre-arrival may require a transfer from the warehouse to our shipping facility before shipping, which can take 4–6 business days. Learn more on the Shipping Info page.
Frequently Asked Questions
At this time our system does not allow present, future, or past orders to be consolidated together into one shipment. However, we will always attempt to be as flexible as possible with shipping dates to accommodate same day shipping requests.
When you receive your order will depend on what level of service you have chosen for your package(s), and whether your selections require a transfer (see more below). Ground service can take up to five business days from the time your package is assembled. Please note that we do not process orders over the weekend.
If you believe you have received flawed wine or an incorrect product, contact us within 30 days of the receipt of the order and we will arrange a return shipment of the wine. Upon arrival back at our facility the product will be subject to a staff evaluation. If it is determined that the wine is flawed or does not match the listing on the website, we will refund the cost of the product and associated shipping cost. If the product is sound and was originally shipped as listed on the order, you will be responsible for both the original and return shipping charges and a 15% restocking fee.
In the case of flawed wine, please do not continue to open and try bottles as we can only compensate for the 1st opened bottle. All bottles, opened and unopened, must be returned in order to receive a refund of the product cost and associated shipping charges. The refund issued to you will reflect the 1st opened bottle, as well as each unopened bottle that is returned.
If you have received a broken bottle, please send a picture of the item with your refund request in order to receive a refund for the product and associated shipping costs. If you have received a leaking or damaged seal, please contact us for options. Do NOT discard the product until a resolution has been communicated.
We fill orders based on the listing of the item not the image displayed. If there is a discrepancy over an image on our website, or you question the image, feel free to contact us prior to placing your order. We will not return or exchange an item based on its presented image.
All order modifications must be submitted within 24 hours of order submission. Once an order has left our facility, it cannot be canceled.
If your order returns to our facility due to unavailability of an adult signature or refusal at the shipping address listed on the order, it will be canceled and you will be refunded for the bottles returned less all associated shipping charges and a 15% restocking fee.
Due to the current volume of business, we are only using phone correspondence to assist customers with pre-existing orders. I do apologize for the inconvenience. However, we are very attentive to emails and are happy to assist further if you require.
For a limited time, we are offering free ground shipping nationwide on qualifying orders when you purchase full cases (12 Bottles Solid Cases or Mix & Match) of selected 12 Ship Free products. Learn more about our 12 Ship Free program
We do not offer flat-rate shipping.
All deliveries are handled by FedEx. Our delivery and handling rates are based on the weight and number of bottles in your order exclusively.
Unfortunately we are only able to deliver within the contiguous United States.
We ship from New York. Ground Shipping can take up to 5 business days from the time it leaves our warehouse.
Unfortunately our system currently is unable to process orders to multiple delivery addresses. Each delivery address requires a unique order.
We only include packing slips (no pricing) and gift messages (if applicable). Your receipt will be emailed to the email address you enter during checkout.
We require a minimum order subtotal of $75 to ship an order, and $35 for In-Store Pickup.
All orders must be placed via the website. We do not take phone orders.
If a discount/coupon code is not working, it is most likely expired, invalid, or fraudulent. The Saratoga Wine Exchange does not work with Groupon.
You will be asked during the checkout process whether you want to ship ASAP, or to hold for a specific date. Our maximum allowed days for a hold varies from 30-90 days depending on the season, warehouse space, and other factors. The dates available to choose from will vary based upon the estimated arrival time of the items in your cart to our facility.
We do our best to accommodate your specific date requests. However, shipping your order on a Monday is highly recommended based on our decades of experience. This will help to ensure that your package has the most direct route to your location, and will in most cases prevent possible weekend delays.
We are not able to stock all 30,000+ items that we offer in our warehouse. Ones that are stored in off-site facilities require a transfer time to arrive for packaging.
When available, you can choose to add ice to your shipment during checkout.
Your confirmation email has a FedEx tracking link that will activate once FedEx has scanned your shipment and placed it on their truck. If the link is not working, the package has not yet been scanned. If you cannot find your confirmation email, please check your spam folder.
FedEx will make up to 3 attempts to deliver to your location. They will then hold the shipment at a local facility for up to 5 business days where you can collect it. You can contact FEDEX (1800GOFEDEX) at any time during transit with your tracking details and request for them to hold your shipment, free of charge, at a local facility.
Yes! During checkout, look for the “This order is a gift” check box. Selecting this will prompt you for a gift message to be included on the order packing slip. Item prices are not shown on the packing slip.
If you are sending a Pre-arrival order as a gift, you will also be asked for the recipient’s email address during checkout. Once the order is placed, the gift recipient will receive an email notification that you have ordered them a gift and it explains our Pre-arrival program’s longer lead times and process. Once the items reach our fulfillment facility, the gift recipient will be notified and will receive a FedEx tracking number once it is in transit.
Pre-arrival FAQ
Long Term Pre-arrival Definition: Ordering wine directly through us from our supplier partners in Europe in advance of the item’s physical arrival in the US. Long Term Pre-arrival sales ensure you’re getting the best possible price and that you have also secured the product before it hits the normal retail supply chain.
The lead time for Pre-arrival goods is generally 4–8 months, sometimes longer based on supply chain and the logistics of transporting goods overseas. Before and after arrival the logistics company that handles the importing of the product will satisfy all customs needs and ensure that we are fully compliant with all federal and state regulations. The expectation, from our team, is to communicate to the customer the location of their purchase every step of the way.
All pre-arrival orders are final sale and cannot be canceled or refunded, as the wines are paid for in advance and secured specifically for each customer.
Since the product is being sourced directly from producers or suppliers, the prices can be significantly less expensive than traditional sourcing methods. Additionally, the selection available from Pre-arrivals is much broader, and since they are coming directly from the wineries and Chateau’s the provenance is without comparison.
Projected arrival is between 4-8 months; however, it may be longer as noted above.
There are no additional discounts or promotions available on Pre-arrival orders at this time.
Free shipping promotions cannot be applied to Long Term Pre-arrival orders.
We will contact you when your order is ready to ship. You will also be notified via email when you will need to select a shipping date.
Pre-arrival items can be viewed by selecting the “Pre-Arrival” filter. Pre-arrival selections are notated by a red Pre-Arrival banner on each product listing, search results pages, and product pages.
When you add Pre-arrival items and regular items to your cart, our system will separate your orders into multiple carts based on long-term product arrival times, so that they create separate orders during checkout.
No, unfortunately. Prices can fluctuate on Pre-arrival items because of financial exchange rates, market trends, or supply issues. Your order will be processed at the pricing listed at the time of purchase and can not be modified to reflect lower or higher prices at a later time. In our experience, prices RARELY go down over time, so rest assured we are passing the best savings onto you at the point of your purchase! Keep in mind that these items won’t arrive at your door for 4-8 months or longer, so a lower price tomorrow could be a huge price increase by the time the wine arrives and we wont charge you any more if that was the case.
At Saratoga Wine Exchange, we believe in straightforward, honest pricing. All pre-arrival prices listed on our website include any applicable tariffs and import duties. The price you see at checkout is the final price you pay — no hidden fees, surcharges, or tariff adjustments will be added later. Unlike many of our competitors, we give you the true and final price upfront. This is part of our commitment to pricing transparency and customer trust.
Once an order is placed, we cannot make any changes to it, nor can it be canceled at any time. You will be directed to agree to our Pre-arrival order policy at checkout.
Original Wooden Cartons (O.W.C.), when available, are not included with the delivery of your order automatically. All wine shipped by our domestic shipping partners must be packed in industry standard shippers to insure safe conditions during transit. Bottles cannot be shipped in their original wood or original cardboard cartons, as they would end up getting destroyed in transit. However, if you are interested in receiving the original wood cartons, please include the request with your order, and they can be shipped separately for an additional fee.
*If you desperately want/need your wine shipped in the O.W.C. there are private couriers you could hire to hand deliver your item and all handling liability will be passed on to them.
Once purchased, our team immediately secures the Pre-Arrival items you have requested from our negociants overseas. After the requested products have been secured, we are unable to process refunds, returns, or exchanges for these items. Exceptions can only be made if the product is damaged, incorrect, or otherwise unreceived by SaratogaWine.com. Otherwise, all sales within this category are final.
We procure our wines from well established companies and we pay for refrigerated shipping from Europe all the way to our doors. We offer a cold pack upgrade and will hold items due to extreme weather conditions, ensuring your item is handled with care and reliability throughout its journey.
“Corked” wines account for approximately 3% of all wood/bark cork wines production and we cannot control this naturally occurring issue. This risk and liability exists on domestic and overseas purchases alike, however with pre-arrival purchases there is not a quick and timely way for the distributor to return and refund bad bottles, ergo, our firm stance on all sales being final.
